Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to know why a casino sits where it does on our list? This page explains how to reach AU Online Casinos and what we can (and can't) help with.
What we can help with
AU Online Casinos is an independent research and comparison site covering online casinos available to Australian players, including offshore operators, their free spins offers, pokies libraries and payment options. We're happy to hear from readers on:
- Corrections or updates to a casino review, offer detail or rating on the site
- Questions about how we assess free spins offers, wagering requirements or bonus terms
- Feedback on the site itself — broken links, outdated information or unclear content
- General queries about how online casino comparisons work in Australia
What we can't do is process deposits, withdrawals, account verification or bonus claims — those all sit with the casino operator itself, not with us. If you've signed up with one of the sites listed here and have an issue with your account, funds or a free spins credit, the operator's own support team is the right first port of call, usually reachable through live chat or email from within your player account.
Before you get in touch
A few quick checks can save you a wait:
- If your question is about a specific offer, note the casino name and the exact promotion — free spins terms vary between operators and change over time.
- If you're chasing a withdrawal or bonus that hasn't landed, check the casino's own terms first for processing times and KYC (identity verification) requirements — these are set by the operator, not by us.
- If it's a responsible gambling concern, our Responsible Gambling page lists support tools and services relevant to Australian players.
- If you're after the legal and editorial detail behind how this site runs, that's covered on our About Us page and in our Terms and Conditions.
Why accuracy matters to us
Every review, rating and offer figure on AU Online Casinos is fact-checked against publicly available operator information as of 2026, and we update pages when terms change. Reader feedback is one of the ways we catch things that have moved on — an expired free spins deal, a shifted wagering requirement, a licence detail that's changed. If you've noticed something out of date, telling us helps keep the site useful for the next person comparing casinos.
A note on independence
AU Online Casinos may earn a commission when readers sign up with a casino through links on this site. This doesn't affect how operators are ranked or reviewed, and contacting us with a question or correction never involves any obligation on your part — we're simply here to keep the information accurate.
Player eligibility and offshore operators
The casinos reviewed on this site are offshore operators accepting Australian players; none hold an Australian gambling licence, as online casino games are not licensed for supply to Australian residents under domestic law. Anyone contacting us about account eligibility should be aged 18 or over, which is the minimum age these operators require to register and play. If you're unsure whether a particular offer or game is available to you, checking directly with the casino's support team is the most reliable way to confirm current terms.